| Return Policy These policies are applicable as long as the items are returned within 30 days and are unused in original packaging, are defective due to manufacturing, or were incorrectly shipped. Please note that traces of sprays of any sort will void the below detailed Guarantee, and/or any other future return option. Returned items will only be accepted with a Return Authorization Number (RAN), please call Customer Service for return authorization. Our Guarantee We want you to be totally satisfied with your purchase, which is why we offer a 30-day money back guarantee*. Which means if you are not happy with your order, we will happily refund you the product costs that you were charged minus 25%. Customers are responsible for all shipping costs. Returns will only be accepted with a RAN. Credit will be applied after acceptance and inspection of item. *Custom made and customized dog beds and carriers are not returnable. Certain dog beds and/or designer pet carriers have been made to your specific order, they are not "one of a thousand"; it was made exclusively for you! Therefore we cannot offer returns, exchanges, credits or refunds on certain dog beds and PuchiBag designer dog carriers. Return Authorization Number If needed, we will issue you a return authorization number (RAN), and we will detail the item(s) that you need to return. We have the right to refuse a return that has been shipped without the RAN, and/or not including the correct documentation. Goods must be return shipped within 30 days of shipping date. Only return the authorized item (cushion, pad etc.)Use the original packaging and enclose the original documentation. Write the return authorization number (RAN) on the address label on the box. Please call in to receive an authorization number and the correct address to send the return. Refund Information Please allow time for shipping, inspection, and up to two additional business days to process your refund. Manufacturer Warranty All dog beds and products are backed and governed by the manufacturer's warranty. All warranty situations will be handled by the manufacturer and are subject to any changes put forth by the manufacturer. Please note that we will take payment of your purchase before shipping your item out to you. Your use and purchase from this site binds you to our purchasing policy and you agree that you have read and agreed to all of our policies including those of warranty, shipping and returns. Customer Service: 800-380-6312 |
| Shipping is noted next to each dog bed. Your total at checkout is your order total including shipping. All orders shipping to Hawaii, Puerto Rico, Alaska or outside of the Contiguous 48 States of the USA require an additional shipping quote. Please call or email us with the city, state, zip code, country and the name of the bed or carrier you desire.
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